Cancelling your flight

We consider a serious illness to be a medical condition that is life-limiting and affects a person’s normal day-to-day activities, making it impossible for them to fly.

Most medical conditions won’t prevent you from boarding a plane so, for peace of mind, it’s important to be clear about the health concerns you can still fly with and the ones you can’t.

If you have a medical condition or illness or if you’re pregnant, you may need to provide a Fitness to Fly Certificate before you can travel. You can find out more on our Medical Information page.

We recommend that you obtain travel insurance before you book in case any unexpected illness means you need to change your plans.

If you need to cancel your flight or have missed your departure because of a serious health concern, please follow the three steps below. Depending on the severity of the medical condition and completion of the steps below, we may be able to give you a travel voucher or refund:

1. Download and print the Medical Declaration Document
2. Complete the form in full. Please note that you will need a statement and the signature of your doctor before returning the document to us.  
3. Once you've completed the document, please complete our Contact Us form and complete the following three sections:

• Under Your Question (section 1), first choose the 'Serious Illness' option in the dropdown menu and, in the box below, answer the following questions:
• Which customers on the booking are unable to fly?
• Which flight needs to be cancelled or has been missed?
• Fill in your details, including your name and booking information in section 2 (Your details)
• Lastly, upload the completed and signed Medical Declaration Document in section 3 (Attach Documents)

We can only process your request if all three sections of the Medical Declarations Document have been fully completed, signed, and returned.

If you can’t complete the form online or you’re unable to upload a digital copy of the document, please send us a letter with your booking reference, the information above and the completed and signed Medical Declaration Document to the following address:

Executive Support Team

easyJet Airline Company

Hangar 89

London Luton Airport

LU9 2PF

Once we receive your request, we'll do our best to process it within 7 days.

Already travelling: If you have already started your journey and need to move to an earlier flight, please contact our Customer Services team.

Before travel: If you haven't started your journey and need to make a flight change, please do this online. You will first need to sign in using the email address and password used to make the original booking. You'll then be able to view your booking under 'View Bookings' and choose which booking you would like to make changes to. Please note that this will generate a change fee, which we will refund upon receiving the death certificate.

To apply for a refund of the change fee:

1. Select the 'Flight change fee refund due to bereavement' option from the 'Your question' dropdown menu in our Contact Us form.
2. Attach a copy of the death certificate.

If bereavement prevents you from travelling or has caused you to miss your flight, we can offer a flight voucher to cover everyone on the booking who is unable to travel.

If the booker or a passenger on the booking is deceased, we can offer a full or partial refund to the original method of payment. If you booked through a travel agent, please contact them directly.

To request a voucher or refund:

1. Select the 'Refund/ Voucher due to bereavement' option from the 'Your question' dropdown in our Contact Us form.
2. Complete the form with the following details:

• Confirm which customers on the booking are unable to fly.
• Confirm which flights you’ve missed or need to cancel.
• Confirm if the deceased is the booker, a passenger, or a non-passenger.
• Upload a copy of the death certificate.
• Provide your contact number and email address.

If you can’t complete the online form or you’re unable to scan and attach a copy of the death certificate, please send a letter with your booking reference, the information above, and a copy of the death certificate to:

Executive Support Team

easyJet Airline Company

Hangar 89

London Luton Airport

LU9 2PF

Once we receive your request, our dedicated bereavement team will aim to process your request within 7 days.