1. Introduction
easyJet does not prevent third party resellers from booking seats on easyJet flights for commercial purposes. However, they are only permitted to do so if they adhere at all times to this Distribution Charter and the terms of the Acceptable Use Policy. The Distribution Charter sets out easyJet’s policy for the resale of easyJet’s products and services by third party commercial operators (Resellers) to their end customers (Customers). It applies to any Reseller using data relating to easyJet flights (which may include fares, schedules, seat availability, ancillary products and services and booking details) (“easyJet Data”) for the purpose of displaying, advertising, booking, selling or managing any easyJet product or service.
The terms set out in this Distribution Charter are critical due to the technical characteristics of easyJet’s products and services; and the importance of maintaining the integrity of the easyJet brand and network. It also ensures that both easyJet and the Reseller are able to provide the most secure and integrated experience for the Customer (including certain customer benefits for Resellers to offer to their Customers). The Distribution Charter ensures a fair and level playing field for all Resellers.
Any Resellers acting illegally and/or in violation of either the easyJet Acceptable Use Policy or the Distribution Charter (including by the gathering, extraction, reproduction, re-utilisation or display of easyJet Data by any means, such as the use of ‘screen scraping’ software or any other automated means used to extract data such as program, robot, web crawler, spider, data mining, trawling or other 'screen scraping' software, process or program), dangerously erode the level of protection afforded to easyJet passengers and undermine their rights under both UK and EU laws. Any actual or suspected breach of the Distribution Charter may result in the restriction, suspension or termination of the Reseller’s access to easyJet Data and/or the cancellation of easyJet flight bookings made by a Reseller. easyJet may instruct Approved Channels to implement such action.
easyJet may amend the Distribution Charter from time to time, without notice, by amending this page. The amended Distribution Charter will be effective from the date they are posted to our website (which date is set out at the bottom of this page). Your continued use of the website/Channels/services will constitute your acceptance of the amended Distribution Charter.
2. Access to easyJet Data
Resellers must:
(a) Only access easyJet Data:
(i) Via an easyJet Approved Channel which has entered into an API agreement with easyJet; or
(ii) directly via the easyJet API, if the Reseller has a Direct API Agreement with easyJet.
(b) Not use the easyJet website other than if/as specifically permitted by easyJet in writing;
(c) Not gather, extract, reproduce, re-utilise or display easyJet Data by any means, such as the use of ‘screen scraping’ software or any other automated means used to extract data such as program, robot, web crawler, spider, data mining, trawling or other 'screen scraping' software, process or program; and
(d) If the Reseller:
(i) Is accessing easyJet Data via an Approved Channel, only use easyJet Data in accordance with any specific instructions notified to it by the relevant Approved Channel; or
(ii) has entered into a Direct API Agreement, only use easyJet Data in accordance with such Direct API Agreement.
Please check the list of easyJet Approved Channels.
The restrictions contained in this section 2 apply only to the extent permitted by law.
3. Pricing and Information
Resellers must:
(a) Provide clear links during the booking journey to easyJet’s Terms & Conditions and Privacy Policy and ensure Customers accept these terms prior to completing the booking;
(b) Always display clear and transparent pricing, including non-optional charges, across all booking steps. Any additional charges imposed by the Reseller (including, but not limited to, any booking or service fees for flights and/or ancillary services such as seating, bags, name and date changes), must be clearly identified as an additional fee to the easyJet flight charged by the Reseller;
(c) Ensure that prices displayed to the Customer comply fully with all applicable local laws across all marketing channels, including the Reseller’s own websites, meta channels and any other channels through which it advertises;
(d) Quote the correct prices to Customers for adult, child and infant tickets respectively;
(e) Clearly indicate hold bag and cabin bag allowances, as detailed on the bags FAQ page, to Customers at the time of booking; and
(f) Obtain a valid email address from the Customer and send an email to that Customer address confirming their booking as soon as payment is confirmed.
4. Customer Contact Details and Customer Service
Resellers must (subject to the exceptions at (i) to (v) below):
(a) Submit the Customer’s email address and mobile telephone number to easyJet via the API as soon as the booking is made. This is to ensure that the relevant travelling passenger can be contacted by easyJet regarding any flight disruption; and
(b) Promptly submit all additional Relevant Customer Information to easyJet via the API.
The Reseller may only submit its own contact details instead of the Customer’s with easyJet’s prior written consent and provided that the Reseller:
(i) Provides 24/7 customer service so it can contact the Customer directly as instructed by easyJet in the event of disruption; the service must be guaranteed via a free/standard local rate number and/or via web.(ii) Ensures the accuracy of the personal details or any other information supplied in respect of any travelling passengers.
(iii) Ensures that all travelling passengers are promptly informed of all relevant details of their booking; including but not limited to the statements set out in easyJet’s Privacy Policy, copies of booking confirmations, flight information, information on schedule changes, cancellations or other disruptions etc.
(iv) Notifies easyJet, at the time of booking or at any time until 48 hours prior to the flight’s departure, if any travelling passenger requires special assistance or if special assistance previously requested is no longer required.
(v) Ensures that easyJet is promptly notified of any travelling passengers’ request, including any passengers’ claims or complaints, and that, where travelling passengers are entitled to a refund of the ticket, these refunds are processed in accordance with section [5].
5. Third Party Refunds
Any refunds due from easyJet to Customers will be made to the original method of payment. Where a Reseller has purchased a flight on behalf of a Customer, any refunds due will therefore be paid by easyJet to the Reseller on an expedient basis. The Reseller must then refund the Customer on behalf of easyJet within [2] working days of receipt of the relevant funds from easyJet.
Where a Customer has made a booking from a third party that has engaged in conduct prohibited by Section 2, easyJet will permit Customers to request a refund from easyJet directly.
6. Online Check-in
Resellers must advise the Customer of the need to check in online and provide their advance passenger information details prior to departure, where applicable. Resellers are not permitted to check in on behalf of Customers (including through the use of any automated process).
7. ATOL Protection and Package Travel Directive
Resellers are only permitted to sell easyJet products and services to Customers in accordance with the ATOL Regulations and Package Travel Regulations in the UK or the equivalent regulations in the country of sale, where these apply.
In respect of UK sales, Resellers are only permitted to sell easyJet products and services where their bookings are ATOL protected by the Reseller. Where ATOL protection is not required under the regulations, the Reseller must state clearly on the booking confirmation “This sale is not ATOL protected”.
8. Point-to-point Flights
As set out in Article 16 of easyJet’s Terms and Conditions, easyJet is a point-to-point airline and we do not operate connecting or ‘through tickets’ for our flights or the flights of other carriers.
Where the Resellers choose to sell easyJet flights in combination with other (easyJet’s or other carriers’) flights, the Resellers must clearly disclose to the Customer at the time of booking that easyJet does not guarantee or accept liability for assistance to Customers booked on connecting, self-transfer, interlined or otherwise combined flights (“Connecting Flights”). Depending on the contractual arrangement between the Resellers and their Customers, either the Reseller or the Customer remains responsible for ensuring that the Customer complies with all check-in, baggage and travel document requirements for Connecting Flights. For the avoidance of doubt, easyJet shall not in any circumstances have any liability for any losses or damages which may be suffered by a Customer (or any person claiming under or through a Customer) in relation to Connecting Flights, including but not limited to in respect of missed onward carriage on a subsequent flight.
9. Package holiday
Where a Reseller chooses to sell easyJet flights in combination with other third party products or services (such as hotels or car hire) in accordance with the ATOL Regulations and Package Travel Regulations in the UK or the equivalent regulations in the country of sale (“Additional Services”), easyjet shall not in any circumstances have any liability for any losses or damages which may be suffered by a Customer (or any person claiming under or through a Customer) in relation to the provision of such Additional Services. Resellers must clearly disclose to the Customer at the time of booking that easyJet does not guarantee or accept liability for assistance to Customers for any Additional Services and the Reseller and/or the Customer shall remain responsible for all requirements relating to the Additional Services. For the avoidance of doubt, easyJet shall not in any circumstances have any liability for any losses or damages which may be suffered by a Customer (or any person claiming under or through a Customer) in relation to the Additional Services.
10. “easyJet” and “easy” Brands
The “easyJet” brand is licensed to easyJet by easyGroup Limited (“easyGroup”) and accordingly the Reseller must comply with any instructions from easyJet or easyGroup in relation to the “easyJet” brand or any other “easy” trademark. In particular, Resellers must:
(a) Not use any “easyJet” branding (including logos or trademarks) unless compliant with the Acceptable Use Policy and authorised by easyJet and in any event only for the specific purpose authorised and always in accordance with easyJet instructions;
(b) Not present themselves on any search engine or website in any way which may cause customer confusion or suggest in any way that the link or landing page is provided by easyJet (including displaying urls or returning landing pages that appear to be provided by easyJet); and
(c) Not otherwise infringe any easyJet’s or easyGroup’s intellectual property rights.
The restrictions contained in this section 9(a) apply only to the extent permitted by law.
11. Data Protection
Resellers must:
(a) Comply with all applicable data protection regulations in relation to the processing of any easyJet Data; and
(b) Immediately notify easyJet of any suspected or actual breach of data security and provide such details as may be reasonably required by easyJet regarding the nature and likely consequences of such breach.
12. Non-Compliance with this Distribution Charter
easyJet reserves the right to take action at any time against any Resellers who do not comply, or are suspected of not complying with, this Distribution Charter, including preventing the Reseller from accessing the easyJet Data and seeking all remedies available by law.
13. Governing law
This Distribution Charter shall be governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction in connection with this Distribution Charter (including any claims or disputes).
Definitions
“Acceptable Use Policy” means easyJet’s Acceptable use Policy available via the following link /en/policy/acceptable-use
“Approved Channel” means a GDS or aggregator who has entered into an API agreement with easyJet; the list of Approved Channels is available here /en/business/approved-channels
“ATOL” means the ATOL Regulations and Package Travel Regulations in the UK or the equivalent regulations in the country of sale
“easyJet Data” means data relating to easyJet flights, including but not limited to fares, schedules, seat availability, ancillary products and services and booking details.
“Customer” means the direct end-customer of the Reseller, typically the passenger, but could also mean a person booking on the end-customer’s behalf such as, e.g., a parent or co-passenger.
“Direct API Agreement” means an API agreement entered into between the Reseller and easyJet granting the Reseller direct access to the easyJet Data
“Relevant Customer Information” means any customer information necessary to complete the booking and the online check-in procedure, including but not limited to the travelling customer’s email address and mobile telephone number, payment information and any special assistance requirement
“Reseller” means any third-party commercial operator reselling easyJet’s products and services to Customers
Version: December 2021