Holidays Help Centre
Find out the answers to the most commonly asked questions by selecting from the topics below. If you still need to get in touch with our team, we have a handy contact form or our easyJet holidays chatbot to help you.
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When it comes to being flexible, we're on your side
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With us of course. Whether you're looking for a city break to one of Europe’s old towns or an exotic beach getaway, if you're looking to book your dream holiday you've come to the right place. There's three ways you can book. You can visit our website, where you’ll be able to browse, tailor and buy your trip at the click of a few buttons. Or if you’d prefer to get some advice before booking, you can speak to a team of travel experts from Travel Solutions Network on 0330 551 5165 Monday to Friday 9am to 9pm and between 9am and 8pm Saturday and Sunday.
And our ultimate flexibility means you can book a holiday with total confidence. We're on your side when it comes to being flexible, from letting you pay in a way that suits you, to giving you the freedom to make changes and even returning your deposit if you need to cancel your booking. Find out more on our why book with us page.
When it comes to paying for your trip, you have a few options. You can choose to pay the full value of your booking when you get to the checkout page, or secure your holiday by paying a £60 per person deposit, provided you’re booking it more than 28 days before departure. And then the balance is due 28 days before you go, so you can pay off amounts in a way that suits you, spreading the cost out as you wish.
To pay off your balance, simply login to your account and view your booking, where you’ll be able to pay an instalment or the full balance of your holiday.