Holidays Help Centre

Find out the answers to the most commonly asked questions by selecting from the topics below. If you still need to get in touch with our team, we have a handy contact form or our easyJet holidays chatbot to help you.

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Latest travel information

Take a look at our latest travel information

View booking

Our ultimate flexibility

When it comes to being flexible, we're on your side

Safety & wellbeing

All our resources on keeping you and your family safe on holiday

Booking your holidayPaying for your holiday and using easyJet holidays creditMaking changes to your holidayPreparing for your holidayAssisted Travel for your holidayPassport and visa informationCabin baggage and hold luggageAt the airportYour flightsYour transfersYour hotelYour river cruiseWhile you’re on holidaySafety on your holidayAfter your holidaySustainabilityUsing your Tesco Clubcard vouchers

Booking your holiday

How do I book my holiday?

What’s included on an easyJet holidays package?

Will I see any reps at the airport or while I’m on holiday?

What is your ultimate flexibility?

What is your Best Price Guarantee?

Is easyJet holidays a member of ABTA?

Are my payments to easyJet holidays ATOL protected?

I have mobility issues or require assistance - what should I do?

How will I receive my holiday documents and booking reference?

Are there any laws, local standards and cultural differences that I should be aware of for my holiday?

Why has the price of the holiday increased during my booking journey?

The price of my holiday is now different on your website to when I booked it. Why is this? Can I get a refund for the difference if it’s now cheaper?

Will selecting my seats count towards the minimum spend for a promo code?

What is the minimum age to make an easyJet holidays booking?

I’m looking to book a holiday for a stag or hen do – how do I know if the hotel will accept my booking?

I’m booking for a number of people or a large family – should I make separate bookings or book all of us together?

I’m looking to book a holiday for a group of 10 people or more – can I do this online?

How do free child places work?

Can I book for a baby who hasn't been born yet?

Can I book a hotel only deal?

Will I pay extra if I’m a single person booking a double room?

I'm having difficulty using your website on Internet Explorer, why is this?

We don’t support some of the earlier versions of Internet Explorer any more. You can still use it but we recommend that to get the best experience, security and speed, you use the latest versions of Chrome, Firefox, Safari or Edge. You can find out more using the below links:

• Google Chrome

• Mozilla Firefox

• Safari

• Microsoft Edge